The platform
The next important conversation should not be the first time you practise it.
Agent Response AI Australia combines AI roleplay, immediate scoring, transcripts, improvement guidance and performance reporting inside one private member Lounge.
Vendor resisting a price adjustment
StartingPractice without consequence
The AI Roleplay Practice Hub.
Choose a real-world scenario, speak or type your response and let the AI play the person on the other side of the conversation. At the end, review the transcript, score and practical feedback.
121+ real-world scenarios
Drawn from appraisals, price conversations, arrears, fees, prospecting and leadership.
Build Your Own scenarios
Describe the specific situation you need to prepare for.
Voice practice
Speak the conversation out loud under time pressure.
Text practice
Type it through when speaking aloud is not practical.
Immediate scoring
An overall result the moment the session ends.
Conversation transcripts
The full exchange, both sides, kept for review.
Improvement feedback
What worked, where control shifted, what to try next.
Session history
Every previous attempt, available for comparison.
Skill breakdown
Confidence, empathy, communication, commercial control, closing.
Leaderboard where enabled
Standing within the deployment where the feature is enabled.
Report export where supported
Download or export the report where currently available.
The wider Lounge
Campaigns, training, resources and future Lounge tools.
From practice to performance intelligence
Every conversation produces more than a score.
My RET Premium turns practice into useful information. Members can review the conversation, see how they performed, identify where control changed and understand what to practise next.
Vendor resisting a price adjustment
47 / 100
This is sample interface content, not an average member result.
The response acknowledged the vendor's concern and maintained a professional tone.
The conversation became reactive when the vendor challenged the market evidence.
Reframe the evidence around the vendor's desired result before returning to price.
Available in session
12 previous sessions
Price adjustment follow-up
Where supported
- —Overall session score
- —Pass or development result where applicable
- —Full conversation transcript
- —Performance feedback
- —Improvement recommendations
- —Confidence assessment
- —Empathy assessment
- —Communication assessment
- —Commercial-control assessment
- —Closing-strength assessment
- —Session history
- —Skill breakdown
- —Previous-session review
- —Leaderboard where enabled
- —Downloadable or exportable report where supported
The value is not simply completing a roleplay. The value is seeing what happened inside it.
Why the reporting matters.
For the individual
- —See how the conversation unfolded
- —Identify personal skill gaps
- —Review the transcript
- —Repeat difficult scenarios
- —Prepare before an important conversation
For the team leader
- —See where coaching may be needed
- —Identify common capability gaps
- —Move beyond anecdotal training decisions
- —Focus team sessions on relevant conversations
- —Encourage consistent practice
For the principal
- —Understand where communication risk may exist
- —Strengthen vendor and client-management capability
- —Support onboarding and development
- —Create a more consistent approach across the office
For the network
- —Identify broader capability themes
- —Support scalable scenario-based learning
- —Develop consistent national training priorities
- —Compare activity and development trends where supported
- —Inform future training and content decisions
Reporting supports management judgement. It does not replace it, and no commercial outcome is guaranteed.
What the platform data already shows.
Aggregated platform dataAcross more than 20,000 conversations in four weeks, 68% involved vendor management — and the recorded pass mark was just 47%. The industry is practising the conversation it struggles with most.
Figures are based on aggregated platform activity during the applicable four-week reporting period. Data is presented at an overall level and does not identify individual members.